Do Not Trust Wellfit
Dont ever, ever, ever buy from this company. Terrible customer service. Called about our order only to be told it is a pre-order treadmill. Said I was cancelling and was told I had to do it by email. Did so immediately and that is when the trouble started. Company emailed me back telling me they were refunding me my money minus 5% fee. Told them that was fine. One month later still no refund. They tried to offer me numerous incentives to keep treadmill only to be told each time I am not interested in a discount..just refund my money. They even tried delivering the treadmill after, again, being told numerous times I just want my refund that I was promised by your company. I filed a compaint with my credit card company which is still awaiting a response from the company. Wellfit said I need to cancel my complaint before they will refund my money. My credit card comapny said that is a common practice by the merchant because once I cancel, I may not be able to redo the cancellation and then I am at the mercy of the company. Wellfit is a very dishonest company to deal with. I have numerous emails to back up what I am writing. STAY AWAY!!!!!!!!!!!!!!