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Sarah C

美国

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Electric Tobacconist® USA

This company is a complete scam

This company is a complete scam. I purchased merchandise close to $300, they indicated that it would arrive within 3 to 5 business days. The merchandise takes up to six weeks, and sometimes never arrives at all. When I spoke to customer service, they refused to give me a refund and kept indicating there was a tracking number. I eventually had to go through my bank, who issued a refund. I would not order from them. Response to feedback: what you were indicating in this response was NOT what the person that was helping me said via your help team. Regardless of your statements here, the merchandise never came to me, and when I asked for a refund I was refused. This happened after the two week period of not receiving my merchandise. I HAD to go to my bank because your company refused. Additionally, the merchandise never came. Your response is just essentially in my opinion, trying to make excuses for your customer service that is below the standard of care.

2023-01-27