Customer service excellent, but marred by some technical issues
I really appreciated that whenever I needed to get hold of customer support, it was immediate. Unfortunately, I had to get hold of them a number of times with a few issues I had. Firstly I wasn't able to unlock or lock the car upon pick up and drop off without consulting the chatline. Secondly, I ran into issues with modifying my booking to have the car for another day. Despite having confirmed the change with the host and making the payment, it did not reflect on the app and my trip was not available anymore. Despite these issues, I was impressed with how quickly they were resolved with the customer service team via the online chat platform