service tech did not respond or follow up
Originally the service tech that arrived at my home checked my freezer and said that he needed to come back later in the day. He also said that he would get me an estimate for a part replacement. He did neither of those 2 things. Never called back with the estimate and never came back to recheck the temp. I contacted PULS and at first they refused to credit back my service charge. After providing PULS with additional details, the decided to give me full credit