New machine. Only worked after recalibration by customer support.
I bought new Rotimatic plus last week and was delivered to me on 31 Jan. It was easy to install. I put the ingredients in and started with a roti. After 7 mins of preparation and around 2min of final check it gave me an error. I tried resolving the error looking at the videos/ tutorials but was not able to. I called my friend who is using it for few months now and he was also not able to trouble shoot. Tired after all this I messaged the support. I got a a very quick response and after minutes I was in a video call with them. The support person Mohit was very helpful and he remotely recalibrated the machine. After around 30 mins or so we reset the machine and started the process again. I have used it 2 times now and it works as expected. I give 4 star as I expect the machine should be checked and verified before shipping to the customer. Customer support was 5 star