Customer service are bots
The customer service is so poor that I honestly can't tell whether I'm talking to a person or a bot, but the experience is worse than talking to an AI bot. The only way to contact support is through chat. Responses take several minutes, making it feel like they're intentionally trying to get you to give up. Either you disconnect out of frustration, or the chat eventually times out while you're still waiting for a reply. What's even more frustrating is the complete lack of accountability. There doesn't seem to be any way to reach a supervisor or even file a complaint about the service itself. I genuinely don't understand why successful companies invest so much in growing their business but fail to invest in quality customer service. A great product can be overshadowed by a terrible support experience. This is so sad.