Failed products & They Do Everything Possible to Get Out of Being Responsible for Their Failed Products
Do not buy from this company. They are not helpful, they’re accusatory to customers, and their products fail quickly. Purchased a projector lamp with housing from them in June. After about two months our projector showed it needed replaced. Contacted them and was written off that it was the projectors timer and not the lamp. Month and a half later the lamp went completely out and failed. Contacted Jaspertronics again with photos of the failed lamp. They then asked to provide more photos, which I did of all sides of the lamp and housing. Then after that they tried saying they couldn’t find the order from my username. Then after I told them I had changed my username (I only have one eBay account) they tried saying I needed to contact them from the eBay account I purchased the item from. When I told them this is the same account, the username is changed, they told me I was messaging them from their main item listing and not the actual purchase listing and “anyone can do that” which was false. I was going into the previous purchase itself (on the one and only account) to contact them. Then when I went as far as providing my old eBay username, they then said it was out of the 90 day window and they couldn’t help me despite telling them I contacted them in August. They brushed me off again and said it was just the timer in August. I highly recommend reading all of the reviews because there are other customers who have had the same issues with this company.