Greedy and dishonest clothing company
I purchased a dress from S & S for a funeral earlier this year. The dress I got was not flattering, so I decided to return it. Per their returns and exchanges I had to forfeit my original shipping cost, which I believe was around $10, and I accepted that. (Never heard of a clothing store that doesn’t offer regular payment returns of unworn, tags still on merchandise, but that’s a different story.) I got a store credit of just the money I paid for the dress, which was around $50. Flash forward to a few days ago, I finally found an item I was wanting to use my $50 store credit for. (Money that is mine, from my original purchase. Not a coupon code, not a gift card, etc.) The item was $30. Shipping, to my astonishment, has skyrocketed to ship one item for $20. But I thought whatever, I have a $50 credit, so that’ll cover my clothing item and shipping, and I’ll just have to pay for anything over that. But guess what: THEY DO NOT ALLOW YOU TO USE YOUR STORE CREDIT TOWARDS SHIPPING COSTS. So not only will I have $20 remaining credit balance that could be used towards covering shipping, but I will have to pay the astronomical $20 shipping for one item even though I have that exact amount on a credit. So basically, this company is controlling my own money spent, and is using disgusting tactics in order for them to gain even more money from me. I have tried to talk to them, over and over via email because they do not have a phone number, and the person “Terry” has been unfriendly, unhelpful and refuses to let me use my credit towards my entire purchase amount. I have to pay for shipping separately. And just so everyone can know, when I first made this return, the person I spoke to did not let me know that my refunded amount wouldn’t apply to an entire purchase amount, and also nowhere on this website does it state this fact. So they don’t even let you know this information until you’re dealing with it!! If you are thinking of purchasing from this company, don’t. They’re the worst clothing company I have ever had the displeasure of dealing with, and I will never purchase from them again.