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Tanya T

美国

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DXL

Madison TN

Visited the store in Madison TN with my son. He’s tall but skinny. Both employees made it clear that he didn’t belong there. We were only looking for dress socks but what if we came looking for a tie, socks or to buy a gift for someone who was considered large? The continuous reminder that he wasn’t “BIG” enough to buy their clothes was irritating! After his purchase, a different employee yelled “tell your big friends about us”! REALLY?!?! Like the money he spent was irrelevant! Do better! Even if he had come looking for a shirt for himself & couldn’t fit anything in the store, play it off! Up sell something else! ACT like you want the patronage! Will I recommend this location, ABSOLUTELY NOT! And sadly, we know several people who could benefit from shopping here! Stop body shaming potential customers!

2023-02-11