CHChewy.com★★★★★
One of the Best Companies Ever
I won't bore you with the saga of replacing my cat's favorite food with something new. Suffice it to say the original manufacturer changed the formula and my fabulous feline no longer would eat it. Chewy reimbursed me for 48 cans of food. Fast forward to this past week and I finally nailed down the foods that she liked and ordered them. Unfortunately, Fedex is the shipper so that turned into a bad review on the Fedex TrustPilot page.
In the course of dealing with this issue, I contacted Chewy on three separate occasions to figure out how to proceed with the final time speaking to a supervisor named Saul who kept apologizing for the issues and said he would keep an eye on my shipment and contact me to be sure I received what was ordered. Now I have heard that MANY times before but TODAY, the day after Fedex finally decided to deliver my order. Saul not only called me to confirm but offered me compensation.
I have been using Chewy for a long time and their customer service is always stellar. This is just one example.
2026-05-12
FRFresh N' Lean★★★★★
Used to be good
When I first started using FNL I was a big fan. Meals were good (with a few bumps in the road) and customer service was top notch. I took a break for about 6 weeks and recently returned only to find everything had changed.
Now the food is just so so. Many of the meals are over seasoned or overcooked and just look plain unappealing on their website. The protein that appears in its normal form is steak which is usually a stellar choice. Chicken is typically diced or chopped and overcooked and stringy. I know chicken can be difficult to prepare for reheating but this has become very unappetizing.
And lets not forget how far they have gone from a typical home cooked meal of meat, veg and delicious sweet potatoes diced or mashed, to something only a bad restaurant would serve.
Recently I received a bad meal to end all bad meals and while emailing customer service and getting no response except the "we are experiencing high volumes of emails" excuse I waited 10 days and finally got someone on the chat line after waiting in queue for about a half hour. I finally got the refund I wanted and deserved but this is the end of what used to be a beautiful experience.
So long, FNL.
2024-01-20
