Thieves
I placed an order in December as well and didn’t receive it. The tracker said it was delivered, I contacted them and they said check with your neighbors and then then they promised to send another parcel which I refused and claimed a refund. At the beginning they refused to give me a refund saying it’s not their responsibility I didn’t receive the order as the tracking showed I received it. Then I threatened legal action, so they said they can only give me 50% refund back. I refused, so they offered 70% refund, then 90% refund. I still refused and insisted on 100% refund. Finally they said they would send a full refund. Last week I recieved £6.54 out of £32.74. LOL. I contacted them again and they replied”we will put you as a priority customer and you’ll have a dedicated customer representative and thanks for your patience” BTYGO scam and thieves.