Very rude customer service and horrible policies
I've bought many things from onesixthkit.com, have always gotten everything that I've ordered in speedy fashion, and I've always been a loyal customer of theirs. Until one instance with them when Kit Chen behaved in an unprovoked rude manner with me. I pre-ordered a head sculpt with them on January 12, 2024. On September 12, 2024 I found out that the manufacturing company was having problems mass producing their head sculpts, so I kindly asked Kit Chen for a refund or store credit to buy something else on his website, but he refused. His exact words were, "Deposit not transferable. We will refund you the deposit if any preorder item is cancelled but it is not your decision, you 'think' it won't happen doesn't mean it won't happen." It's been 1 year, I still don't have the head sculpt, and there's been no follow up from Kit.