The basic aspect of Customer Service is absent
The basic aspect of customer service is absent from the staff, specifically the check in staff as well as the staff at gate. They have zero courtesy and customer service skills. Our experience from Kolkata to Dhaka flight was horrible, specifically the check in process (people cutting lines, long que with inefficient check in time as well as staff being very slow/ no appreciation or understanding of customers needs etc). Also, when we were waiting at the gate, no announcement was made on which zone is boarding and zero decency on serving clients with proper information. I am not satisfied with the service at all. Our flight was delayed 1.5 hours and there was no communication from staff, I had to proactively reach out to service desk. Same experience on the way back from Dhaka to Kolkata, except the check in process was very smooth and efficient.