Eight Years, Four Chairs, Zero Regrets
I confess I cannot quite fathom why AndaSeat sits at 4.2 stars on Trustpilot. Based on my own experience — spanning eight years and four chairs — they deserve considerably better. I purchased my first AndaSeat in 2017: the Spirit King for my son and the Kaiser for myself. Both served us impeccably. In October 2021 I upgraded to the AD18-T-Pro and sold the Kaiser. In 2025 I added the X-Air for my son, at which point the Spirit King was sold on as well. Every single one of those outgoing chairs fetched a strong resale price — which, in my view, says everything about their build quality. Now, the facts: after four years of daily use, one armrest mechanism on my AD18-T-Pro failed. I attempted to disassemble it myself and made rather a mess of it. I contacted AndaSeat support, explained the situation honestly, and within four days — four days — two brand new arms complete with armrests arrived at my door, for a token charge of €25. That is not customer service. That is a statement of confidence in your product and respect for your customer. Thank you AndaSeat, and thank you Octabit, for your impeccable support. You have retained a customer for life.