AndaSeat

Dear customer, we’re sorry we weren’t able to meet your expectations and provide you with a comfortable experience. You purchased your chair two years ago, and we’ve since upgraded and optimized all aspects of our products. If you’re still interested in purchasing an office chair, we’d be happy to offer you an exclusive discount to make up for your disappointment. Thanks for your support and understanding.

Dear customer, we are sorry we didn’t make ourselves clear. We have clearly informed you that only one code can be used per order. Yet you are still asking us to combine the two codes into one. If we were to allow this, the rule would lose all meaning. It would be equivalent to allowing an unlimited number of codes per order. We regret that your misunderstanding has led to your dissatisfaction. We are grateful that you are still willing to place an order to support us. If you’d like to purchase more chairs from us in the future, please contact us, and we will provide you with an exclusive discount to thank you for your support.

Dear customer, we’re very sorry for the unpleasant shopping experience. We’ll take this as a lesson and continue to improve the quality of our service. We explained to you at the time that there would be a delay in delivery, and we fully understand how you feel. If you’re dissatisfied with us and don’t want to wait any longer, you can cancel your order right away—that way, you won’t have to pay for a service you won’t receive. We hope every customer has a satisfying experience with us.

Dear customer, we are truly sorry for the unpleasant shopping experience you’ve had. The series you purchased had been out of stock and available for pre-order for some time, and the delivery was further delayed due to unreliable ocean shipping. We sincerely apologize for making you wait so long, and we greatly appreciate your support and understanding. If you encounter any issues while using the product, please contact us directly so we can resolve them for you. Once again, we offer our sincerest apologies for any inconvenience this may have caused, and we wish you all the best!

Please do not lie or spread false information. We guarantee that we have replied to every single one of your emails, and we can provide screenshots as proof at any time. When you initially requested a change to your shipping address, we changed it for you immediately, which is why you were able to receive the package. We have repeatedly asked you to provide a video so we could better verify the issue and assist you, but unfortunately, you are the one who has not responded. We have always done our utmost to help resolve any issues reported by our customers. Since you have not responded, we are naturally unable to provide further assistance. Whether or not you still need our help, please refrain from making such false statements. We are deeply distressed by this situation and do not want other customers to be affected as a result.

This is a false claim. The warranty is contingent upon proof of purchase. You claim to have purchased the item recently, yet you are unable to provide any proof of purchase. In accordance with our warranty policy, we are unable to honor the warranty. You are not eligible for warranty coverage without proof of purchase under any circumstances. Besides, we only provided a quote after you first asked to order this part. If you think the price is unreasonable, you can discuss it with us directly. There’s no need to spread false information on the platform to discredit us.

Dear AU Customer, We apologize for the unpleasant shopping experience. If you have any issues with your order, please contact our AU team directly at [email protected] so they can resolve the issue for you. Thank you for your support and understanding.

​Dear customer, sorry for the inconvenience. We are truly sorry that due to a system error during product synchronization, the desk legs were omitted from your order. We have already arranged for a replacement shipment. Please accept our sincere apologies for all the inconvenience caused. Thanks for your support and understanding. Let us know if you need more help.