great chair -- lower than I expected --…
great chair -- lower than I expected -- would've wanted and would've opted for an XL option
About AndaSeat
Data updated- Website
- www.andaseat.com
- Category
- Events & Entertainment
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 100% (27/27)
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About this business
In 2007, we started out with a name and belief inspired by the Spanish expression Anda which means “go on”,delivering the best chairs, desks, and accessories that exceed user expectations.Since then, we have kept pushing the boundaries in ergonomic design and innovation, to make ergonomic lifestyles accessible for everyone.With 17 years of thriving,we’ve grown into a world-leading seating solution brand.As an active force in the esports world, we’ve sponsored over 40 teams across more than 2,000 gaming events.We’ve also teamed up with FlyQuest, Top Esports, NRG, NIP, and other major names in gaming, pop culture, and beyond, presenting exclusive IP editions to fans around the world.With an unwavering commitment to innovation,we’re determined to deliver cutting-edge products with comfort-defining design and features.Stay ahead of the curve with us.Feel free to reach out to our headquarters for further assistance via https://www.andaseat.com/pages/contact-us
Written by the business, not verified by us.Is AndaSeat legit?
AndaSeat (www.andaseat.com) has a 3.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 69% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the exceptional build quality, deeply comfortable design, and the straightforward assembly process that makes setting up the furniture very simple. Consumers also appreciate the wonderful supportive lumbar features, great adjustability options, and impressively fast delivery times that exceed expectations. Some reviewers were not happy with customer service, noting unresponsive communication and frustrating experiences regarding warranty claims. Conversely, a small portion of people felt that certain components had manufacturing defects or arrived with minor damages that required extra attention. A few individuals additionally reported that specific parts like the armrests presented unexpected design limitations or stability concerns during daily use.
Auto-generated from all reviews of this business. For reference only.What people say
Everytime I pop the lumbar support I…
Everytime I pop the lumbar support I have to move it with my hands instead of it “popping” out but other then that everything is working like it’s supposed to. Very happy with the chair!
Bought the Kaiser 4 series, linen version, came with a bunch of plastic, a broken lumbar system, and didn't feel comfortable for long...
I bought the AndaSeat Kaiser 4 when it was newly releasing the linen version, thinking I would get an environmentally, high quality chair built to be comfortable for long gaming sessions. Instead, not only did it come with A LOT of plastic, but the lumbar system didn't even work upon arrival, and the chair only felt comfortable for a short time before it lost its comfortability! What's more, is that shortly after buying this 550 usd chair, I learn that gaming chairs are a scam, as they're only designed to give you the feel of driving a race car, and that's it! I learned that I need to get an office chair for comfortability in sitting down for long periods of time. What a massive waste of 550 dollars, I want my dang money back, but I doubt I'll get any compensation at this point!
Reply from AndaSeat2026-08-06
Dear customer, we’re sorry we weren’t able to meet your expectations and provide you with a comfortable experience. You purchased your chair two years ago, and we’ve since upgraded and optimized all aspects of our products. If you’re still interested in purchasing an office chair, we’d be happy to offer you an exclusive discount to make up for your disappointment. Thanks for your support and understanding.
Budget friendly and easy assembly
Not only are the product budget friendly, but it's expertly contructed. Super easy assembly and fast delivery.
The seat is great but the customer service needs work
The seat is great; however, when purchasing the seat after contacting customer service, I was not able to get the military discount with the running promotion, and after reading the military discount and the promotion details, it never stated that you were not able to stack discounts. Then, after I asked customer service about this, about giving me a discount code that combined the two, they said that they could not give me one for no other reason. But after that, the seat is great very soft on the seat cushion and great build quality. The carbon weave on the back seems kind of cheap, but the magnetic head pillow makes up for it.
Reply from AndaSeat2026-08-06
Dear customer, we are sorry we didn’t make ourselves clear. We have clearly informed you that only one code can be used per order. Yet you are still asking us to combine the two codes into one. If we were to allow this, the rule would lose all meaning. It would be equivalent to allowing an unlimited number of codes per order. We regret that your misunderstanding has led to your dissatisfaction. We are grateful that you are still willing to place an order to support us. If you’d like to purchase more chairs from us in the future, please contact us, and we will provide you with an exclusive discount to thank you for your support.
A company that stands by the work
I have said for a long time that Anda seat was the best chair I have ever spent some good money on. Even with the 2 minor issues I had one being right away and now one 5 years later. The company still made good on the repairs both times standing by their work. Now the chair is still as awesome as it was in the first day again and hopefully I can get another 5 years issue free out of it. In return I tell them everyone about my chair that’s asks in meetings when I’m WFH and friends who are looking for a chair. Today I know 3 people who bought an Anda due to my experience and all love theirs aswell. Keep up the good work
Great bang for the buck
The chair took a bit to arrive but I got updates through the process. The chair was a tad bit difficult to put together, specifically attaching the back to the seat. Two people working on it will help keep your sanity in check. It has great support and feels like a good build quality. There is some slight picking of the fabric (I did not get the leather chair) in the seat pan near the front edge of the seat however this is easily fixed with a lighter.
Bad Customer Service
Waited a month to get my order. Had to contact the company numerous times to get updates. Will not buy from them again.
Reply from AndaSeat2026-07-31
Dear customer, we’re very sorry for the unpleasant shopping experience. We’ll take this as a lesson and continue to improve the quality of our service. We explained to you at the time that there would be a delay in delivery, and we fully understand how you feel. If you’re dissatisfied with us and don’t want to wait any longer, you can cancel your order right away—that way, you won’t have to pay for a service you won’t receive. We hope every customer has a satisfying experience with us.
It took 49 days to get my chair
It took 49 days (35 business days) to get the chair. I didnt say it was out of stock or back order or anything when buying it, which was a little frustrating until I reached out to customer service and asked. Still took longer than they said though. Also one arm is a little wobbly compared to the other. That being said, it's a very comfy chair and I'm glad I bought it.
Reply from AndaSeat2026-07-30
Dear customer, we are truly sorry for the unpleasant shopping experience you’ve had. The series you purchased had been out of stock and available for pre-order for some time, and the delivery was further delayed due to unreliable ocean shipping. We sincerely apologize for making you wait so long, and we greatly appreciate your support and understanding. If you encounter any issues while using the product, please contact us directly so we can resolve them for you. Once again, we offer our sincerest apologies for any inconvenience this may have caused, and we wish you all the best!
Prompt and efficient customer service!
Great customer service
Excellent chair and an excellent customer service experience! When FedEx lost the chair I ordered they offered to replace it with the Pro version at no cost. Highly recommended.
The best chair I have ever owned
Super-comfortable, arrived promptly, durable, and high quality. I this is the best chair I have ever owned.
Good product, bad customer service
I ordered on June 10 and was told my order would ship July 3. I emailed on July 10 since it still hadn't shipped, asking for update. My email was never replied to. Order didn't arrive until July 18. Product had manufacturing defects that made it impossible to fully assemple the chair correctly. I reached out to the company about getting a replacement part for the defective one I received, providing pictures to show the defects. Company replied one time, then stopped responding without ever offering restitution. Overall, very bad customer service experience. The chair is pretty comfortable though.
Reply from AndaSeat2026-07-23
Please do not lie or spread false information. We guarantee that we have replied to every single one of your emails, and we can provide screenshots as proof at any time. When you initially requested a change to your shipping address, we changed it for you immediately, which is why you were able to receive the package. We have repeatedly asked you to provide a video so we could better verify the issue and assist you, but unfortunately, you are the one who has not responded. We have always done our utmost to help resolve any issues reported by our customers. Since you have not responded, we are naturally unable to provide further assistance. Whether or not you still need our help, please refrain from making such false statements. We are deeply distressed by this situation and do not want other customers to be affected as a result.
I love my Andaseat!
I love my Andaseat! I got the Kaiser 3 XL in gray fabric. It's very comfortable. I love the lumbar adjustments. I usually prefer a very minimal lumbar and this fits perfectly with the adjustments I would like to see the magnetic arm rest have an option for a softer material like a memory foam or plush like surface. I purchased separate armrest covers to go over top of the stock ones because they can make your elbow sore after 8+ hours that being said, I still love the armrests as they have a ton of positions that fit where I need them. The head pillow is also quite nice and can be positioned where I want it exactly I will eventually be buying a second one for my son because the chair is really well built, has a ton of features and very durable and high quality. $450 with the coupon code felt like a very good deal now that I've had time to use the chair. Delivery was quick and packaged well. Thank you!
Broke the arm on my chair in a move
Broke the arm on my chair in a move. I reached out to find out if replacement parts were a possibility if my chair was out of warranty. They responded the very next morning. They helped me get a replacement arm for my chair and even gave me a discount on it. Awesome Job anda seat customer service!
AndaSeat has self-destructive armrest
I got Anda Seat Kaiser 4 and it has self-destructive armrest. Now it's spinning 360 degrees and absolutely useless. I sent Support request with video of spinning left armrest and they didn't help me. Instead they asked $70 for one armrest alone which is unacceptable 🤦 Good luck greedy Anda Seat. I'll never back to this useless brand again!
Reply from AndaSeat2026-07-22
This is a false claim. The warranty is contingent upon proof of purchase. You claim to have purchased the item recently, yet you are unable to provide any proof of purchase. In accordance with our warranty policy, we are unable to honor the warranty. You are not eligible for warranty coverage without proof of purchase under any circumstances. Besides, we only provided a quote after you first asked to order this part. If you think the price is unreasonable, you can discuss it with us directly. There’s no need to spread false information on the platform to discredit us.
chair
no complaints so far from customer
Could not put the seat together
Could not put the seat together, could not contact Customer Service overall bad experience would not get the chair again. The screw holes were not drilled properly.
Reply from AndaSeat2026-07-17
Dear AU Customer, We apologize for the unpleasant shopping experience. If you have any issues with your order, please contact our AU team directly at [email protected] so they can resolve the issue for you. Thank you for your support and understanding.
Did not ship the complete item
Did not ship the complete item. Hoping to get this resolved soon, but very disappointing considering I paid shipping protection for it.
Reply from AndaSeat2026-07-15
Dear customer, sorry for the inconvenience. We are truly sorry that due to a system error during product synchronization, the desk legs were omitted from your order. We have already arranged for a replacement shipment. Please accept our sincere apologies for all the inconvenience caused. Thanks for your support and understanding. Let us know if you need more help.
Applied discount code for me
AndaSeat was willing and able to apply a discount code after I had already placed the order.