Good product, bad customer service
I ordered on June 10 and was told my order would ship July 3. I emailed on July 10 since it still hadn't shipped, asking for update. My email was never replied to. Order didn't arrive until July 18. Product had manufacturing defects that made it impossible to fully assemple the chair correctly. I reached out to the company about getting a replacement part for the defective one I received, providing pictures to show the defects. Company replied one time, then stopped responding without ever offering restitution. Overall, very bad customer service experience. The chair is pretty comfortable though.