Deceptive Listing Practices. And don't count on support.
I ordered a Sovol SO-2 straight from the sovol3d website in December with the "10w compressed spot" laser module. In the two months that I have had it, I have experimented with a number of different materials, and every possible combination of speed/power/passes settings, and have gotten nowhere near the performance they claim this module is capable of at any point. More to the point, the performance I have gotten from the laser has been inconsistent at best. Their claim on the site of 100% power at F250 cutting through 3mm wood plate is a blatant lie, as it takes more than 5 passes with these settings to even see any cut-through at all on the backside of the plate, and still more passes after that to cut an entire shape out. When engraving, I have to use about 25% of the recommended speeds to get any kind of results at all on most materials. And on top of all of that, the specified focal distancce listed on their site isn't even accurate, as I am able to get much sharper details when I focus 2mm closer than specified. Thinking that maybe I received the wrong module (since it isn't even labeled with specs), or perhaps a faulty one (since the focal point is obviously not correct), I reached out to their support email for assistance, hoping that they might be able to shed some light on why my laser is under-performing so badly, but I have yet to receive a response of any kind. I'm shopping around for another module elsewhere at this point, obviously you get what you pay for with this company. I recommend avoiding their products if you want quality control or customer service of any kind.