Use caution
I wish I could say something positive about this company, but after this experience I cannot. I placed an online order for flea medication for two different dogs, as I have done through Chewy many times in the past. Because nothing had changed on my account (including valid refills for both dogs), it should have been a simple reorder with each medication matched to the correct pet. Two days later, my vet called to say they could only approve one pill unless I brought one dog in for another checkup. I contacted Chewy to ask why the order had been sent to my vet when I still had valid refills. Chewy told me the order had been submitted as four pills for one dog (instead of two separate prescriptions for two dogs). After I explained the situation, the first representative corrected the order so it reflected two dogs within the valid prescription time frame, meaning the vet should not have needed to be involved. However, the representative quoted a total price higher than my original order. When I asked why the price was higher—especially since one dosage had been lowered and was cheaper on the website—they could not explain it, and the call was suddenly disconnected. I called back, spoke with a different representative, and had to repeat the entire story. They set up the order again, but this time quoted an even higher price. I requested a supervisor, who still could not explain the pricing discrepancies until I provided the price I was seeing on the website. Two more calls were required because the order was again sent to my vet, and the price continued to change. At that point, I canceled all orders. I then had to call again to get all credit card charges reversed, because I was charged even though nothing shipped. My original order still has not been reversed; I was told it would take three to five days, even though the order canceled today was reversed immediately. Be cautious with this company.