Still Billing Me After Canceling Subscription/Customer Service Is MIA
I was a satisfied customer of Minded for several months. I'm leaving this one-star review due to what has followed since the cancellation of my subscription. Weeks ago, I decided to part ways with Minded once they let me know I could no longer obtain my prescription through their website. It would not have made sense to continue with them. I went through their online cancellation process and even filled out a questionnaire about why I was leaving. Jump forward a few weeks—I noticed I'm still being billed as if I were a subscribing customer. I wasn't too concerned, assuming I'd quickly reach the company to actually cancel my subscription though customer service department and get my money refunded. Unfortunately, they never seem to answer their customer service line (I've made several attempts at calling), or respond to their emails (I guess I'll keep re-sending the same one over and over). I'm not sure how to proceed. Situations like these are very distressing. I need the money that was erroneously deducted from my account right now, and I'm spending egregious amounts of time attempting to get it back. Companies like Minded Inc. treat customers like they don't have day-jobs, like they have nothing but time and energy to deal with non-responsive, dead-end customer service processes. It's disrespectful, appalling, and becoming all too common. Sad to see Minded be a part of that.