This is the worst experience I have…
This is the worst experience I have had. I ordered my bag and arranged for delivery for Friday as I was working Saturday. Friday came and I was only delivered the base. I was only given one tracking number. When I called them Friday to advised the actual punch bag was missing, the guy I spoke to advised that it is in two shipments and the actual bag would arrive on Saturday. I took the day off and waited all Saturday, no delivery attempt was made (we have a doorbell camera). When I called on Monday, I was informed that I need to go and collect it from COVENTRY depot. I explained that there was no way I was going all the way to COVENTRY and carry home a 150kg punch bag I explained need to send it out otherwise cancel the order. They then offered to re-send the entire order along with 2 free gifts and asked for a time. When I provided the time slots, they didn't send a new punch bag and instructed they were just going to send the free gifts and that I would still have to collect the bag from Coventry. I refused this. Eventually they stopped replying to my messages. I thought I'd try speaking to Yodel to see if they can do anything. Yodel advised that they couldn't deliver because the person has moved. I haven't moved, I've always been there and home. They instructed that I can't collect from Coventry as they have sent the bag back to RDX. I am currently down £168 and still have no bag! Edit: RDX have done everything to try and resolve this. And finally just yesterday I recieved my missing suction cups. Since this review the team have been flawless in trying to rectify the problem. I finally have my fully functioning punch bag and a couple of T-shirts for my troubles.