No urgency in resolving their issues, no technical staff available on weekends, refuse to escalate
Am very disappointed with the support service. Though it was a Singapore company, the technical support contact centre is based in Philippines. Recently my web host service is down on weekend, basically no technical team is able to work on the restoration and asked to wait till next business day. Requested to speak to duty manager, I was refused (given excuse that the manager is in meeting). Promised to call back but never happen. Called them more than 6 times during the weekend, phone keep rotating to different people and given different respond to the issue that confuses us. In short, pray that vodien don't have technical issue on weekends. They have no urgency is resolving their own issues that impact the customer service.