Hermosa Hair will take your money in…
Hermosa Hair will take your money in seconds, but if their courier loses your package, they will try absolutely everything to avoid refunding you. The shipping company officially confirmed to me that my package was lost. The proof of delivery Hermosa Hair tried to use had NO signature and NO photo evidence. On WhatsApp, Hermosa Hair explicitly admitted to the loss, texting me: "your package appears to be lost... your refund will arrive in your account within 3-5 business days." That turned out to be a complete lie. The exact second I updated my payment dispute so they could process the return, they backpedaled within seven minutes. They completely refused to release my refund unless I handwrote a physical letter on a piece of paper copying their exact template. Their template forces you to write out that you are "willing to bear the corresponding legal responsibility" just to get your money back for an item they never delivered! IF THEY EVER TRY THIS TACTIC WITH YOU, KNOW THAT THIS IS NOT RIGHT AND THEY ARE NOT ALLOWED TO DO THIS.