Poor customer service and giving wrong information.
This last year my wife signed up for a year, with Eco Shield, the pest solutions Co. In April when the Rep.came out 4 23 26 for our application, I asked the rep how many more applications we had. After contacting his office, I was told one. At that time because of cost, we would not be renewing because of rising cost. Being A Senior Citizen, on a fixed income, expenses need to be controlled. Today when I called to complain about our Ant Problem, they told me my contract was cancelled, even though I WAS told I HAD one more application left, and was told by a customer rep, I could get a complacently application. I thanked her very MUCH. However, in about a half hour, I RECEIVED another text that I could not get a complimentary service unless I SIGNED UP for another service. Being in sales and customer service, all my life, I would never make a statement unless it would be fulfilled. THIS IS A POOR WAY TO RUN A COMPANY, WHEN YOUR PHONE INTRODUCTION SAYS your customer service. My next step is to contact Channel 7 is on your side to get their opinion on poor customer service.