ZERO Rating for ZERO Follow-Up
UPDATE: 3/16/2023 - TaxBit just "responded" to this review asking for a ticket #. They must have not actually read the review because i already included the ticket #s!!! Also there is no way to reach them other than their dumb chatbot. The person who replied left no number to call or email to send a direct message to. Total incompetence. ---- If I could give them a zero I would. I paid in 2022 the premium for my 2022. This means that I am paying Taxbit to handle any issues that arise with the account as accounting is not my field of expertise. Two transactions have been flagged with the "Missing Cost Basis". I took EVERY STEP possible as a layman to rectify the issue but still no resolve. It it now just a month away from when my taxes are due and TaxBit STILL HAS NOT addressed this issue and resolved the two flagged transactions. I have submitted three tickets now (with the latest being ticket # 102820, and original ticket # being 96412) and: - No Follow-Up. - No Live Support. - No Number to Call. Verbatim what I wrote recently in the ChatBot: "t has been SEVERAL MONTHS since I got into contact, and you all said you were going to address/fix the flagged "missing cost basis" transactions. Can you PLEASE fix this ASAP and provide the updated tax form to include those two transactions. I need to file my taxes and can't without the form and those two included transactions. I still have 2 other open tickets which I never heard back from you. "