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KCSunshine

美国

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ForwardBuy.com

My experience was not great

My experience was not great. Forward Buy took about 2 weeks to respond to two of my email inquiries. Communication could really be improved. Shipping Costs: the options for shipping from Singapore to United States are expensive. I asked if there were cheaper shipping options, and after 2 weeks they got back to be with a slightly cheaper (but still expensive option). They only got back to me after I followed up with them. Then when I finally received my package it only contained 3 of the 5 items I ordered! They made it right and shipped me the 2 items they forgot to add to the package (and didn’t charge me), but it was still a frustrating experience overall. Also, they emailed me and said one of the items I ordered and paid for was no longer in stock. I said please give be a refund. A few weeks later I noticed Forward Buy never refunded me the money and I had to follow up and request it!

2023-03-12有帮助 2