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Camilla Krone

美国

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The Ayurveda Experience (US/Canada)

Why did I get two orders of the same item in one week?

I ordered a tube of the Rufolia "eyemulsion." The cream is nice and it is scented with oils of rose and geranium, so it smells nice, too. My concern is that I ordered one tube, it was delivered and my debit card was charged. Five days later, I received a second tube of the same product, and my debit card was charged again. I didn't see anything indicating that buying a product meant signing up to for a subscription and even if it was a subscription, I certainly wouldn't need a tube of undereye cream once every five days. If this is a subscription, I would like to cancel it. I would also like to be refunded the payment for the second tube, which I did not order. Thanks if you can straighten out this situation. If not, I will call my bank to make sure that no more charges from your company are put through.

2023-03-14有帮助 1