Item quality is good, but very poor experience
I ordered an item 2 weeks ago and it still hasn’t been dispatched. The description of the item said it was ready to ship on order but I’ve heard nothing from them since they took my money. I’ve sent multiple emails but they are not answering. Not sure if company is a scam or not but I will have to file a dispute with my payment provider now to get my money back Edit: Item arrived on 29th October. They eventually returned my emails and apologised, saying they would send out an extra blanket as an “apology item”. But I didn’t receive the extra item. Bumped it up to 2 stars as the blanket is very good. Sadly it arrived well after the date I needed it by (someone’s birthday gift). The experience hasn’t been great.