Atrocious customer service
This is the hardest time I've ever had trying to reach customer service. We got blinds we could not mount in our windows. One phone call, two emails (their email is not listed on the website, BTW, I only had it because their phone call help was actually wrong so they emailed me about it), three AI assistant runarounds, two attempts at connecting with a real agent in the chat that I ran out of time to wait for (one was like two hours with no response), and one attempt at their texting option. And somehow I still haven't reached anyone who can tell me if I can return the blinds.