AVOID
Ordered a costume for daughter according to their size guide (provided on website) - the costume is too small, contacted them to ask for an exchange for a bigger size and was fobbed off, I was told I would "have to pay expensive international postage fee which could take up to 30 days" OR "would I be willing to re-sell on Gumtree or Ebay for a 10% refund". Absolutely appalling customer service, I explained they were breaching Consumer Rights Act and even provided the literature to show by law they must provide a refund or exchange NOT at the customers expense. They did not even bother to address this and kept copy and pasting the same response to all my emails. How they are still trading is beyond me, see others reviews complaining of the same abhorrent customer service treatment. I have raised a claim with my bank to get my money back! DO NOT BUY FROM THIS WEBSITE. Edited to add: Coshd have seen this review and increased their offer to a 20% refund if I remove it! Ha, how about just refund me 100% of my money as you should BY LAW.