My account was suspended without any reason
I was locked out of my account suddenly while going through deals with buyers. My account was apparently suspended without any notification or warning from them, without any reason when my account has only good reviews and no reports from any buyers. I still have ongoing deals with my buyers and now they are thinking i’m scamming them when it’s not my fault that carousell suddenly suspended me. I tried to contact them and they only got back to me 9 days later after multiple prompts with the live chat agents. They told me I was suspended because another account had unresolved matters when it had nothing to do with me. My phone died outside when I had to do a meetup with a buyer, hence I used my friend’s phone to login. You all should not ban accounts that has no issues, be it linked or unlinked to the account that had unresolved issues. Sometimes it could be because we had to use our friend’s or families’ phones to access our carousell account outside because our phone died during a meetup deal with a buyer. It doesn’t mean that those different accounts belong to the same person. If this is how you all settle this problem, then our whole family members can’t use your carousell app services this way. Never going to use carousell anymore again. Innocent users have to be dragged into this stir of nonsense when we did nothing wrong.