Great customer support for lost random part
While packing our Letpot away in the closet during a period we weren't growing anything, my wife managed to lose the water cover. I went on Letpot's website but unfortunately it's not a part normally covered in accessories. So I messaged customer support, and got an immediate response that day that they could ship out a new part for a small fee (basically shipping). Customer order placed (after a brief redo due to me not reading the instructions correction), part shipped right out and delivered to my porch about a week later (was shipping from overseas) in a very well packaged box. And they even threw in some growing medium as well. Always prompt responses from my customer service person Tim (and it was nice dealing with the same person, not a random person changing for each response). All in all a good experience. And next time it gets put away, this part is getting taped to the side of the container.