Obelisk 120FC horrifying warranty customer service
I bought a brand new Obelisk 120FC and after getting it home I immediately noticed it was defective. The shop advised me to go through geekvape for replacement and it has been an absolutely horrible experience. First they told me everything was fine and a replacement would ship out. Then, about six days later, they emailed me saying no more 120FCs were available and they were going to send me a model that was not even closely comparable as a replacement. I negotiated with them over the course of at least a week and we agreed on a replacement that I didn't really like but at least it was rugged (t200 classic). It requires external batteries that I'll have to buy and doesn't have fast charging. Fast forward several weeks later and they have still not even shipped the replacement. It's been a month since I first contacted them. I spent $160 on the 120FC kit and it's a literal paper weight, won't even power on. This horrible experience is still on going. When I ask if it shipped yet, they tell me that it takes a month normally to get a replacement. Well, it's already been a month and still nothing has shipped. I do not recommend geekvape products. If you have a problem, they don't take care of you as a customer. Oh, and the issue I had with my 120FC, they advised me that it's a KNOWN ISSUE AND THAT IS WHY THEY'RE DISCONTINUED. I've suffered all of this and they knew it was a problem with that device from the beginning. I wish I could just get a refund at this point :/