Zero Accountability, Ghost Technicians, and Shocking Staff Manipulation
I am writing this to expose a complete lack of integrity, manipulated service records, and appalling customer mistreatment by Enercare. I booked three separate annual maintenance appointments (AC, Furnace, and Plumbing) for June 29, June 30, and July 1, 2026, all scheduled within the 12:00 PM to 4:00 PM window. The Timeline of Deception: June 29: No one showed up. No call, no show. June 30 (Today): At 1:00 PM, I called Enercare to check the status. A representative named Christopher shockingly informed me that, according to their records, a technician had already arrived and COMPLETED the work for June 29. This was a blatant lie and a clear manipulation of their internal data to cover a missed appointment. When I disputed this falsified record, Christopher put me on hold, dodged my questions, and refused to acknowledge the truth. When I requested to escalate the issue, he deliberately stalled, forced me to wait on hold for 50 minutes, and then abruptly hung up on me. The "Quiet" Cover-Up: While I was dealing with this chaos, a technician quietly showed up at my house (on June 30) and rushed through both services in less than an hour, clearly trying to quickly align reality with their manipulated records. Management Defending Misconduct: After fighting to speak with a supervisor, I was connected to a manager named Layti. Instead of investigating the blatant manipulation of service records or Christopher’s unacceptable behavior, Layti fully defended her staff. It is clear that apologizing for employee wrongdoing or dishonest practices is entirely against their company culture. Enercare is completely mistreating its customers. Falsifying and manipulating service records is an egregious breach of trust, and the defensive, deceptive behavior from both frontline staff and management is completely unacceptable. Avoid this company