Issue with a bearing
I had an issue with a bearing in the hub of the Gnar Trail PR model. After 2,500 km of use over the course of a year, one of the internal bearings was completely shot. I’m not sure what caused this premature failure, but once I reported it to customer service, they sent me a new hub, so in that regard, their service was excellent. I had never broken a bearing before, and since I’m quite careful with maintenance, I think the bearing’s quality wasn’t adequate for the intended use. The important thing is that EliteWheels honored the warranty perfectly, and that gives me great peace of mind.