An awful experience
I ordered a number of items on 12th December and paid the express delivery as it included a Christmas gift. I was given a tracking number which was updated regularly. Christmas Eve I recieved a package which matched the tracking number but was not what I ordered. I queried this and was told it was a free gift to check my address was correct. Since Christmas I have chased BYTGO regularly, initially for my order, and then for a refund. Neither has been forthcoming and my latest email has been rejected by them.