The worst customer service!
The worst customer service i've encountered anywhere online. The people on the phone act like they just walked in off the street...not familiar with products. Couldn't give me any information about prices, just helpless and useless. Both times i called the reps struggled with english. Horrible! when i first contacted Roborock 3 years ago , it was complete opposite. The nice young men who answered the phone knew their product inside and out and could talk you through any issue. Even went so far as to email me to help me with technical problem on app. God, what happened? The went from the absolute best customer service to the worst! I"m scared to buy one of their vacs now, with no intelligent support staff and i will be on my own, or on reddit to troublshoot problems :(