For 5 years I had a great experience
For 5 years I had a great experience, no problems with signal, no problems with customer service. Then suddenly my voicemail box was full, and I was unable to access my voicemails. The message I was receiving was "an unknown error has occurred", then it would disconnect from me. I called and called, and no one could help me. They said the system was down. Most of the time I called the line was busy, which was really strange. I tried to login to my account using my laptop, but the website was down. This went on for 11 days. I was able to reach customer service 3 times, and they said there was nothing they could do, and then asked me if there was anything else they could help me with! I finally on day 11 ordered a SIM card from Boost Mobile, as their pricing is about the same. It came and I was back on with my phone number switched over 5 days later. Amazingly I was able to switch my number over (I have had the same number since 1999). I was surprised that no one from PureTalk ever asked me why I was canceling. No one ever asked me to come back. I was a big fan of their platform, US based, using US employees, giving back to the community, etc.