A good tour company that needs improvement
We had a good time on our tours. However few things had to be addressed on tour before corrections were made. 1. They tried to stuff the whole group in a small size mini van, with no overhead compartment for hand luggage. The size of van is okay for city tours, but not for long haul tours. The probable was quickly addressed at first stop, we were transferred onto a big tour bus which was very comfortable for the duration of the tour. 2. Tried to book us into a local hotel with dark smelly moldy room. We refused to check-in and call the local rep. We were promptly transferred to a new hotel with a river view. We strongly believe that if it weren’t for the complains, we were going to be stuck in a small van for 8 days and in that dark moldy room for 2 nights. For a first class tour company, these things shouldn’t happen, client’s comfort and safety should be paramount. Overall, a good tour company, we liked how quickly they handled the issues, but major details like this shouldn’t be overlooked. They should be standard for a company that promotes first class travel.