I think I was scammed
CAUTION – This pseudo-US company hides behind one-line answers from China Essence: To state that I was scammed is the most suitable expression for what Sleepon did. If you want to know details, continue reading, but the recommendation is pretty short, stay away! The story I bought the sleep tracker for 119 USD. I won’t dive into the numerous bugs and hiccups surrounding app and product here, but rest assured, I could fill another two pages about this. After a little less than 4 weeks of usage, the device’s Bluetooth stopped working, rendering the product useless. Needless to say that I charged, re-charged, and installed, re-intalled the app and tried to connect via three other devices to make sure it is the product, not my cell’s problem. This is when the mind-numbing odyssey with the so-called “customer service” of Sleepon started. Here in short: 1. Email with problem statement to Sleepon – no response 2. Reminder sent to Sleepon – no response 3. Another reminder to Sleepon 4. Finally a response – wow how elaborate a. “Please confirm that the Bluetooth permission forSleepon app was turned on in iPhone Settings( Try to turn the Bluetooth settings off and turn it on again) 5. I replied and assured Sleepon that this mind-boggling solution has crossed my mind and I have done all I could. 6. Sleepon reply ( caution, this turns ridiculous very fast) – “You mean the bluetooth is not working for all the devices?” 7. I reiterated, kindly asking to read my previous emails 8. Sleepon reply – incredible, after all the explanation, now they need a video, how about asking for it in the beginning?! Also, they add the paid product review on youtube, as if I didn’t know how to use it after a month – as said, Bluetooth didn’t work – so much for reading emails a. “Please send me the video recording of the problem you are facing,Also, here is the video on how you can use the device” 9. I sent the video clearly showcasing the problems 10. Sleepon reply – incredible again – what can I say, where is the common sense… a. Thank you for sharing the video. Please uninstall and reinstall the App. b. Please follow these steps to check your device and your phone: c. 1. Make sure that your device can be charged with the flashing light. d. 2. Check the settings of your Android phone to see if Bluetooth and location permission are turned on. e. 3. Verify that the device was connected to another phone. If it was, please unbind it. 11. I sent another two emails calling for someone to please read and try understand a relatively simple matter. Honestly, I couldn’t be any more constructive even if I wanted, I really tried. 12. Sleepon reply: a. “Hi, Since you are not satisfied with the device let me know what best we can do for you to prove that we provide the best customer support Thank you!” 13. Me: a. Dear Sleepon Team, b. I understand that you are a young company trying your best. However, it took quite an effort, not for the first time, to deal with a straightforward issue. Nine emails to simply communicate about a product - that seems to be dysfunctional - is simply not professional. 14. Sleepon: “Thank you for your response and for your kind words. How about we provide you with the partial refunds and you don't have to return the device?” 15. My reply – in essence, are you serious? What should I do with a broken product and a “partial refund” - I sent a full page email with all details and kind words, again. 16. This is Sleepon's answer, short, rude and unbelievable: Here are the details to return the package. !important : all return package need to write down or remark #696 on it return address : 44555 S Grimmer Blvd,Fremont,CA,94538,USA Recipients：Kandy Poon- kuniao696 Tel：4086605573 There you have it. Be the judge. FYI the responder operates in the Asian time zone only, telling from the timing of the replies. Sleepon, I sincerely hope that “companies” like yours face their justice. Stay away from this group or feel the pain.