Disappointed with Misleading Website and Poor Delivery Transparency
I ordered a product from this vendor on December 11th as a Christmas gift. At the time of purchase, the website appeared professional and trustworthy. However, when making selections for the product, there was no clear indication that it was a “custom” item. The biggest issue is the lack of transparency around shipping and delivery expectations. The item shipped from India via China, which was never disclosed upfront. Today is December 31st, and the product is still in transit. There is no clear timeline provided by the company, and I cannot return the item or get a refund. I spent over $200 and have nothing to show for it yet. While I understand delays can happen, the website should clearly communicate if an item is custom, where it ships from, and realistic delivery timelines—especially during the holiday season. I hope the company improves its communication and sets accurate expectations for customers.