Super imressed with customer services
Super imressed with customer services, and like yhe personal touch of who packed your order. I have been using Haybox for a good few years, for my Chinchilla with no issues ever. My most recent delivery unfortunately had issues, not with Haybox themselves but with the delivery company. The DHL driver in my area seems to be unable to locate my address, when I was I formed by DHL that delivery was refused and to contact Haybox I did and within hours/possibly minutes I was informed of a new delivery being sent out via DPD, which we recieved next day before 10am! As mentioned I have ordered from Haybox for years and am always impressed with their quality, Kevin (the chinchilla) loves their dandelion root and nibbles bags so we always have them on the order along with some other herbal blends that are safe for him. We do only order the 2kg box, and that lasts a good 5/6 months. Even though the delivery mishap was not their fault, they rectified immediately. DHL did say the parcel was out again today but was again refused so I hope they are compensated by DHL. Would recommend!