Faulty equipment after 90 days and horrible customer service
So, this is my second review of the SaunaBox Pulse Pro. It has been just over 90 days. The temperature has never gotten above 140 degrees (they claim it reaches 170 degrees). Now, while 140 degrees does the trick the company should not state a temperature that it never reaches. Secondly, to get to 140 I have had to let it sit for 50 minutes. As for customer service... To be honest, they are horrible. I went to use my sauna and received an E3 code.. This seems to be a common code. I wrote them asking for a trouble shoot. It started with "hey do us a favor, charge the remote for 4-6 hours and see if it works". Fair enough, I did that.. Still got the code.. Their response was "send us a picture of the cable and charging block you are using" I did that. Now their response is "Oh you should use a C to A USB cord and block" To be honest, at this point, they are giving me the run around. This has been a common theme across the internet with other people as well. At this point, Saunabox has horrible customer service and basically uses tactics to either avoid having to send replacement parts, issue or a refund, or just hope people will go away. I will be requesting a refund. I do not recommend this company.