Worst customer service EVER!!!
I am a ticketed passenger who needs to make a change. I have chatted 4X and called 3X in the last 24 hours and still NO ONE CAN HELP ME. The chat agents say call, and the IVR keeps saying use chat and disconnects me. What does one have to do to get a LIVE PERSON THAT CAN HELP?? The chat agents say 1 hour, 5-6 hours and now 24 - 48 hours. All except the 48 hours have passed. With GOD as my witness, this is the ABSOLUTE WORST SUPPORT EXPERIENCE I have EVER HAD. This needs to get fixed quick, I have a dying relative. Otherwise I will never buy another thing from this service and I will make it my mission in LIFE to get so many negative reviews posted that it will hurt. Frustrated customer.