Avoid Best Buy
Purchased a Samsung watch online and it was shipped to my home. When the UPS driver delivered the package my ring camera captured the delivery which showed a crushed box. The package was left at my front door and within less than 30 seconds the box was picked up and brought inside only to discover the contents (watch) was missing. I then contacted customer service and after nearly two hours on the phone with the person, they informed me to go to a Best Buy store. The store started the refund process and were very helpful. The Best buy reversed the refund and charged me the full amount despite sending them proof with pictures and video from my ring camera. Best Buy refused to contact UPS to file a claim which according to UPS that was Best Buys responsibility and not the customers. UPS based on the pictures and ring video agreed the item was stolen and agreed to refund my money, but Best Buy had to refund the money. Again Best Buy refused to reimburse my money. I then contacted BEST Buys executives office and provided them all of the information. More than 2.5 months later Best Buy refunded my money. I then cancelled my membership and returned other items I had purchased and took my business to their competitors. In summary, Best Buy customer service is pathetic and they lie to their customers. Best Buy internet sales support is corrupt and dishonest. My suggestions to potential Best Buy customers is to avoid purchases from this company and take your business and purchases elsewhere. Best Buy turned out to be my Worst Buy which has resulted in BEST Buy losing my business forever!!