Discussed with the lack of service
It's unfortunate about 6 weeks ago I placed an order. It's very disappointing to say the least, my order is still pending shipment which has not changed since I've placed my order. I recently followed up and was advised by support to patiently wait as they working through order. I'm sorry waiting 6 weeks I think is more than reasonable. I requested to cancell however was advise I can't cancel as it is past 24hrs since my order was placed. My issue is, at no point was I advises within that 24hr period that there are delays as they now claim. I order the products to have it by the 12 May, needless to say I am no closer to receiving it than 6 weeks ago. This is exceptionally poor performance and to be told I must be patient and if I would like to cancel it will cost me 15% of the total purchase, yet they have failed to provide early notification of a delay in delivery. I will never order nor recommend this place to anyone.