Highly Unprofessional. Customer Support is really bad in general
Highly unprofessional with their Customer Support. They have Messenger, Phone, and Email. Only two of them are useless as they call you a Valued Customer then give a phone number that pretty much leads to Encompass. Messenger and Email will get you there as they provide no help. If you do messenger, you WILL NOT GET A RESPONSE. I had messaged them for over a month and I have yet to receive a response. NOTHING. Email? Pretty much what I said before. If you call them via phone, it's just hopeless. When I called the number that they provided, it was Encompass and they have nothing to do with samsungparts. This is a huge red flag. Also another huge red flag? Samsungparts phone representative never mentioned they were ordering from Encompass. So who are they representing? Samsungparts? Encompass? Encompass actual phone representative said they don't have anything to do with this. Samsungparts? Red flag everywhere. They need to rework their customer service and actually help rather take money from you because you need something. They can just provide a simple link to the part and the customer can do the research. The CUSTOMER SUPPORT SHOULDN'T DO THIS. Also, they will buy the part on Encompass and ship it to you. What???? They have the same exact part on their actual site and they used another system to order it? I really don't understand this. My two cents? Do your own research rather relying on the support from them. You will get nowhere or they will go to Encompass and order a much pricier part from there.