Horrible customer service
Horrible customer service. About a year ago, I had bought this product to retrieve some files on a corrupted external hard drive. The company got me to try their product by offering a "free" retrieval of my files. Once I ran their program and it found my files, it wouldn't let me access them until I paid $79. I was afraid to cancel the process (in fear it could create more issues with my hard drive and corrupt it even more), so I bought their product. It felt like such a scam to be told I could try their product for free but then have them hold my memories and important files hostage until I paid them (especially at such a high price). This year, I got an auto-renewal charge with zero warning. I don't even believe I was warned when I bought the product that it was a subscription (I always cancel these type of automatic subscriptions immediately). I contacted them the very first day they charged me with this new auto "annual subscription" explaining I don't want their product and never got any warning. They clearly didn't care and felt it wasn't their problem that I didn't get their email. Now, I have another $79 charge for something I will literally never use. I've never experienced a company less willing to assist a customer. There are plenty of other companies that can offer similar services, and they most likely have much better customer service and some empathy. Do yourself a favor and avoid them!