Payment taken but Order not Processed
I attempted to place an order on the NavaFresh website on March 14, 2026. During checkout the website clearly displayed a message saying “Payment was not successful.” I therefore assumed the transaction had failed and that no order had been placed. However, I later discovered that €63.21 had been debited from my bank account under the merchant name “NINTHAVENUE.” When I contacted NavaFresh customer service, they confirmed that there is no order in their system, yet the payment was still taken from my card. This situation is extremely concerning: a payment should never be captured if the transaction failed and no order exists. I strongly recommend that customers be very cautious when purchasing from this website, as the payment process appears unreliable and potentially problematic. Update: Following my initial review, NavaFresh has since processed a full refund of €63.21 after confirming that the charge was due to a technical error on their side (payment captured despite the order not being validated). The refund was initiated after follow-ups and is now being processed by the bank. While I appreciate that the issue has been acknowledged and resolved, the initial experience was concerning — being charged without a valid order and having to chase for clarification is not acceptable. I am updating my review to reflect the resolution, but I hope measures are implemented to prevent such situations in the future.