no stars
If i could select no stars, i would. They changed systems recently with apparently no implementation plan or testing. Their systems duplicated payments. I contacted them immediately once i saw the pending charge on my bank account. They stated they had to hold the money for 6 business days before they could even process a reversal. I followed up 2 weeks later to get mulitple stories as to why. First they had not processed it, then they couldn't issues a reversal because it would be paid by check (?), then they had requested it but they were understaffed and backlogged so it had not been approved. I eventually received a case ID number. They called in the requisite 3 business days just to say they would follow up in another 10 busines days. That's the entire month for those keeping count. They duplicated my payment and essentially forced me into letting them apply it forward because they were too understaffed to refund it timely. Two mortgage payments would bankrupt some people. All due to their own system malfunction.